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Getting the motor spinning sensorlessly – High Power

Introduction
Warnings
Tools required
Required system information
Wiring the controller
Back-up your default parameter file
Setting up the system voltage
Configuring the motor profile
Autotuning the motor
Next steps
Troubleshooting

1 – Introduction

On this page, we will set up your high-power controller (BAC2000, BAC4000, and BAC8000) to be able to control your motor sensorlessly. To do this we will be connecting your controller to power, your programming device and your motor.

These simple instructions are to show you how to get around the different Software, PC and Mobile BACDoor™.

2 – Warnings

ATTENTION – Indicates a step or procedure required before proceeding to the next step or page.

CAUTION – Indicates a potentially hazardous situation which may result in minor injury or product damage.

WARNING – Indicates a Hazardous situation which if not avoided will result in serious injury/death to person(s) or damage to product and/or equipment.

TIP – Indicates a helpful Tip to make things easier and faster.

3 – Tools required

Appropriate personal protective equipment (PPE) as required(e.g. Safety glasses, gloves, etc.)
Standard mechanics tools (e.g. wrenches, screwdrivers)
Vehicle stand, or motor stand to securely support the vehicle or motor drive wheel off the ground for testing (e.g. Bike stand, jack stands, etc.)
Crimper for ring terminals
ASI BACDoor software

4 – Required system information

Prior to installing your new controller, the following information will need to be gathered:

Table 1 – Required system information

#	DETAIL	VALUE	WHERE TO FIND
1	Rated system voltage [V]		Battery OEM specifications
2	Rated motor current [A]		Motor OEM specifications
3	Rated motor speed [rpm]		Motor OEM specifications
4	Rated motor power [W]		Motor OEM specifications
5	Motor position sensor type		Motor OEM specifications (60 deg Hall based or sensorless?)
6	# of Motor pole pairs		Motor OEM specifications
7	Motor output gear ratio		Motor OEM specifications

This information will be required to set up the motor and system profile in the BACDoor™ software. If you do not have these values, please contact your motor supplier to obtain this information.

The Rated system voltage is the nominal voltage of the battery in DC Volts.

The Rated motor current is the peak motor current on the sine wave (AC).

The Rated motor speed is the motor’s actual shaft speed. If geared, the OEM specification sheet may list the motors output speed only, this is not it. For example, a geared motor is rated as 400 rpm output, and the gear ratio is 3. The rated motor speed is the “motor speed” x Gear ratio; 400 rpm x 3 = 1200 rpm.

The Rated motor power is the peak motor power. If only the nominal power is provided, this value may need to be inflated to account for losses, etc. For example, a motor rated to 250W may need to be entered as a 350W to get the 250W nominal power output.

TIP – Set your Rated motor power to rated system voltage multiplied by your batteries peak rated current output or lower to avoid damaging your battery or tripping your batteries BMS.

The Motor position sensor type is important should your motor be sensored, for example, hall based. If your motor is sensored, additional steps will be taken to set it up accordingly. See Hall sensor setup. Note whether your motor is hall-based or sensorless.

The # of Motor pole pairs is equal to the number of magnets in the motor divided by 2. These are called pole pairs. See the troubleshooting section below for how to count motor pole pairs if this value is not available on your motor datasheet.

The Motor output gear ratio is the motor’s internal gear ratio. If the motor is a direct drive, enter 1 since there are no gears. If the motor is geared hub motor, enter the gear ratio of the motor. If the motor is mid-drive, enter the gear ratio before the final drive just like a normal motor.

5 – Wiring the controller

This section will walk you through the basic wiring required to get your bike up and running with the ASI Controller. It will allow you to get the Motor spinning to confirm functionality and become familiar with the Controller and BACDoor™.

WARNING – Integrating your controller into your electrical system requires a functioning Battery management system (BMS), an appropriately sized Fuse, appropriate Wire gauge, a Precharge switch (or equivalent) and a Safety cutoff switch are required for the safe operation of the controller. Not using these components poses a serious safety risk, permanent damage to the controller and other components in the case of an issue. Anti-spark connectors are recommended.

CAUTION – Voltage and current spikes must not exceed input or output ratings.

CAUTION – The controller is only designed for use with battery-powered electrical systems.

*Figure – Controller DC (+,-) and 3 phase (U, V, W) terminals*

Table 3 – Included hardware (X is included)

Item #	Description	QTY	BAC2000	BAC4000	BAC8000
5	Controller clip	4	X	X	X
6	M5 x 12mm Hex head	5	X	X
7	M5 Lock washer	5	X	X
8	M5 Flat washer	5	X	X
9	M6 x 14mm Hex head	5			X
10	M6 Lock washer	5			X
11	M6 Flat washer	5			X

5.1 Wire crimping

Attach and crimp appropriate ring terminals to the 3 Phase Wires from the Motor.

5.2 Required components wire connections

A. Fasten the Battery- from the Battery to the negative terminal of the controller (-) to ground the system.

B. Next, plug the Evaluation Harness to the 16pin Molex Connector to the Controller

C. Fasten the 3 phase Cables from the Motor to the appropriate terminals of the controller (U, V, W).

5.3 Computer setup

CAUTION – ALWAYS use the USB Isolator between the Computer and the Controller. If it is not used the Computer and/or the Controller may be damaged! ASI is not responsible for any damaged.

A. Plug the USB to TTL Cable into the 3-pin Connector on the Evaluation Harness.

B. Plug the other end of the USB-TTL Cable to the USB Isolator.

C. Plug the USB Isolator Cable into the USB Isolator

D. Plug the USB Cable into the Computer.

E. Allow your Computer to install the appropriate Drivers.

F. Now Fasten the Battery+ wire and pin 9 wire with the ring terminal from the 16-pin Molex to the positive (+) controller terminal. If the Battery does not have an off switch, you may notice a minor spark when this connection is made, this is normal. If the Battery has a Power Switch, turn it to the ON position.

Note: The Red LED Status Light should now be visible on the controller. See troubleshooting for more information if the controller does not power on (, the LED is dim, or the light is flashing.

Table 4

6 – Back-up your default parameter file

See using BACDoor Mobile or using BACDoor PC if you have not already familiarized yourself with our software.

Connect to your controller now. In PC BACDoor™ the Tx & Rx lights should be continuously flashing. In BACDoor™ Mobile, the green light, top left of the app, should be flashing continuously. If it is not connecting, see the troubleshooting section below.

Attention – Before proceeding with the setup backup the original Parameter File on the Computer. This is important should you need to recover the controller to a known state.

Option A) BACDoor™ PC – With the controller connected, select Save to File (512) from the Parameter dropdown menu to save your controller’s parameters to file.

Option B) BACDoor™ Mobile – In BACDoor™ Mobile, with the controller connected, select Menu from the Channels page, then select Save to file, enter a name and save it to your app directory to recover from it later.

7 – Setting up the system voltage

Once you have established communication between your Controller and BACDoor™, we can now begin setting up the system. The first step is to enter the Rate System Voltage you found for Table 1 above. Here we enter the batteries nominal voltage, e.g. 36V, 48V, 72V, etc. and not the full or dead battery voltage, e.g. 40V and 51.2V for a 48V nominal battery for example.

Option A) BACDoor™ PC

Navigate to the Peripheral Selection tab, select the Battery page. In the Write/Save section, enter your battery nominal voltage value for Rated System Voltage. Press <Enter> on your keyboard after each parameter entry, or the Write button below the Write/Save section after every entry has been entered to save them to the controller temporarily. Then select Save to Flash from the Parameter drop-down menu to save it permanently.

Shorthand: [PC BACDoor|Peripheral Selection|Battery|Write/Save|Rated System Voltage]

Attention – Only Save to Flash saves parameter entries permanently to the controller. <Enter> and Write only write until the controller power is cycled.

Option B) BACDoor™ Mobile

Navigate to the Live Feed tab, select the Battery page. In General Configuration, enter your battery nominal voltage value for Rated System Voltage in the adjacent box. Once the value is entered, it is temporarily written to the controller. After entering the value, select the Lightning bolt icon in the top right of the app to save the parameters to flash.

The BACDoor™ shorthand location for the above looks like this: [BACDoor Mobile|Live Feed|Battery|General Configuration|Rated System Voltage]

Attention – Only pressing the Lightning bolt icon saves parameter entries permanently to the controller. Parameter entries are otherwise only written until the controller power is cycled.

Now that the battery voltage is set, any warnings that may have been there should have cleared.

8 – Configuring the motor profile

Here we will enter the base motor parameters that we found for Table 1 above.

Option A) BACDoor™ PC

Navigate to the Peripheral Selection tab, select the Motor Nameplate Ratings page. In the Write/Save section,

(1) enter the Rated motor power in all four variants of this parameter listed in the image below,

(2) enter the Rated motor current,

(3) enter the Rated motor speed,

(4) enter the # of motor pole pairs,

and (5) enter the Gear ratio.

Press <Enter> after every entry or press Write below this section after entering each parameter. Add any parameters if missing as necessary. See the image below for reference. Press Save to flash in the Parameter drop-down menu.

The BACDoor™ shorthand location for the above looks like this:

[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor power(Race mode PAS power)]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor power(Race mode Throttle power)]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor power(Street mode PAS power)]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor power(Street mode Throttle power)]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor current]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor speed]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|# of motor pole pairs]
[PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Gear ratio]

Option B) BACDoor Mobile

Navigate to the Live Feed tab, select the Motor page. In the General Motor Configuration section,

(1) enter the Rated Motor Power in all four variants of this parameter listed in the image below,

(2) enter the Rated Motor Current,

(3) enter the Rated Motor Speed,

(4) enter the # of Motor Pole Pairs,

and (5) enter the Gear Ratio.

Add any parameters if missing as necessary. See the image below for reference. Press the Lightning bolt to Save to flash.

[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Power(Race mode PAS power)]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Power(Race mode Throttle power)]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Power(Street mode PAS power)]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Power(Street mode Throttle power)]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Current]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Speed]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|# of Motor Pole Pairs]
[BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Gear Ratio]

9 – Autotuning the motor

In this section, we will use the controller to discover the motor’s resistance (Rs) and inductance (Ls) values. Then we’ll verify the motors rated rpm.

WARNING

The Motor will be spinning in the next steps for up to 20 seconds at 50% of the Rated motor speed (RPM) and high current.
Make sure all moving parts (e.g. Motor, Pedals, Wheels, etc.) are clear to move in either direction.
Make sure the motor is securely mounted and the wheels are off the ground.

To stop the motor

In PC BACDoor™, enter 0 for Motor discovery.
Or turn off the controller,
or disconnect the battery.

CAUTION – Make sure the system is connected to an adequate power source. This test will draw the full rated motor current and can damage the power source if it is inadequate.

TIP – Make a backup copy of the parameter file often by saving it to file as shown before. It can be sent to ASI for support or you can revert if strange behaviour occurs.

Option A) PC BACDoor™

First, we will measure the motors inductance (Ls) and resistance (Rs) via a feature called Motor discover mode. This test will make the motor possibly index to the nearest correct motor pole pair and the motor will make a high pitch hum or squeal.

(1) Navigate to the Peripheral Configuration tab, select the Basic Motor (Sensorless) page. In the Write (Temp) section, enter 1 in the parameter Motor discover mode value field, and press <Enter> or Write. The motor will now index slightly and make a noise as described above.

[PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write (Temp)|Motor discover mode] enter 1

(2) After the motor has finished making noise (2 to 3 seconds). In the Display (Only) section, press Read. The populated autotune Ls and autotune Rs values should both be positive.

Read [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|autotune Ls]
Read [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|autotune Rs]

(3) Copy the autotune Ls value from the Display (Only) section to Ls in the Write/Save section. Copy the autotune Rs value from the Display (Only) section to Rs in the Write/Save section. Click the Write button in the Write/Save Section. Save to flash via the Parameter drop-down menu.

Copy [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|autotune Ls] to [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Ls]
Copy [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|autotune Rs] to [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Rs]

Now we will autotune the rpm of the motor. This test will spin the motor for about 20-30 seconds and at about half the rated motor speed.

(4) In the Write (Temp) section, enter value 2 in Motor discover mode, and press <Enter> or click Write. The motor will now spin for about 20 seconds. The motor should spin up to half of the motors rated speed that we entered earlier and run at this speed steadily. The motor should run in the expected/correct “forward” direction. Should an issue arise, to stop the test you, you can enter 0 in the Motor discover mode or disconnect the power to the controller or unplug the key. If not see the troubleshooting section below.

[PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write (Temp)|Motor discover mode] enter 2

(5) Once the motor has stopped spinning, press Read in the Display Only section. The autotune rated rpm value should be near enough to the value you entered in the Rated motor speed previously, if not see the troubleshooting section below.

Read [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|autotune motor rpm]

(6) Copy the autotune rated rpm value to the Rated motor speed in the Write/Save section and press <Enter>. Save to flash via the Parameter drop-down menu.

Option B) BACDoor™ Mobile

This will be much quicker than with PC BACDoor™. First, we will measure the motors inductance (Ls) and resistance (Rs) via Motor Setup. This test will make the motor possibly index to the nearest correct motor pole pair and the motor will make a high pitch hum or squeal.

(1) From the Live Feed tab, select the Motor page. In the Motor Setup section, press Run under Analyze Motor Resistance (Rs) and Inductance (Ls). The motor will now index slightly and make a noise as described above.

(2) After the motor has finished making noise (2 to 3 seconds). Verify that both the values listed in Accept measured Rs and Ls are positive. If so, press copy to save the values automatically to Rs and Ls parameters.

(3) Save to flash via the Lightning bolt button.

Now we will autotune the rpm of the motor. This test will spin the motor for about 20-30 seconds and at about half the rated motor speed.

(4) In the Motor Setup section, press Run below Analyze Hall wiring, offset and Rated Motor speed. The motor will now spin for about 20 seconds. The motor should spin up to half of the motors rated speed that we entered earlier and run at this speed steadily. The motor should run in the expected/correct “forward” direction. Should an issue arise, to stop the test you must disconnect the power to the controller or unplug the key. If not, see the troubleshooting section below.

(5) Once the motor has stopped spinning, verify the rated rpm that populated in the Accept new Hall table and Rated RPM is near enough to the value you entered as the Motor rated speed. If not see the troubleshooting section below. If so, press copy to save the autotune rated motor speed automatically to the Motor Rated Speed parameter.

(6) Save to flash via the Lightning bolt button.

10 – Next steps

Proceed to Getting the motor running sensored if your motor has halls, if not proceed to set up your peripherals by going to Hardware Inputs.

11 – Troubleshooting

TIP – Hover over the status light in PC BACDoor™ or go to Live Feed and scroll to the top to Faults and Warnings to see the details of faults or warnings.

11.1 – The controller will not power on

The high-power controllers have larger capacitors that must be charged during initial power-up. This can cause the BMS of some batteries to trip due to overcurrent, and damage components within the controller. A precharge circuit is required to prevent damage to the controller and to the battery.

11.2 – Connection/communication issues

Assuming the controller is powered on (solid or blinking light on the controller). Try the following:

PC BACDoor™:

Remove all peripherals connected to the controller (e.g. displays, throttle, etc.), if any. Ensure the controller is powered on, the LED should be lit. Ideally solid, or possibly it is flashing a code sequence.
If the controller LED is not solid, see the Faults and warnings troubleshooting for more information.
Remove all peripherals other than the basics from your computer to isolate which Port the controller is connected to.
Ensure the Network Baud rate in BACDoor™ is set to 115200, our default value. If not, try 9600, as the Baud rate value on the controller may have been affected.
- Once connected set [PC BACDoor|Communications|Serial Communications|Write/Save|Baud rate] and [PC BACDoor|Communications|Serial Communications|Write/Save|Baud rate port2] set to 115200. Save to flash, and then power cycle the controller. Set the Network Baud Rate to 115200 now, and try to reconnect.

BACDoor™ mobile:

Does the part number description have BlueTooth(BT)? (e.g. TTL-BT or CAN-BT)
Verify Bluetooth is ON on your device.
Verify you are attempting to connect to the correct device, generally it is “e-Bike”. Placing the phone as close as possible to the controller and refreshing the Channel page helps identify the correct controller to connect to as it should have the highest strength %.
Disconnect any peripherals if any are connected, e.g. Displays.

11.3 – Counting motor pole pairs

Contact ASI support.

11.4 – Ls and/or Rs are negative

If you get negative values, the problem may be the wiring or it may be internal to the motor. Possible causes include:

The battery does not supply sufficient current for the test. Try lowering your Rated motor current and try again. Location:
- Lower [PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor current]
- For mobile, lower [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Current]
There may be insufficient current, try increasing Rated motor current.
The Rated motor rpm may be set too high, try lowering it.
Verify your phase wires are not shorting anywhere. This may be internal to the motor.
Two or more phases may be shorted together. Verify your phases haven’t shorted together, as above it may be an internal issue.
A phase may be unplugged.

11.5 – The motor/wheel does not spin

The controller may have faulted, check the controller faults or check if the controller LED is flashing and record this value. See the Faults and warnings troubleshooting for more information.
The motor may have loose phase wires, verify all connections.
If it is a freewheeling motor, the motor may be spinning backwards and thus not engaging. Correct this by swapping the phases as explained in 10.3 below.
Your brakes may be enabled and enabling motor cutoff. Verify if eBike flags bits 0 (Brake) and 1 (cut-out) are 1 (enabled). If they are both enabled, your brakes are enabled and it is cutting off the motor current. If only the cut-out is enabled, something else is cutting current to the motor. Verify you have no peripherals connected, and possibly restart from your previously saved default parameter file.
- [PC BACDoor|Custom|Features/Faults|Display Only|digital eBike flags:bits 0 & 1], click poll to see the live flag values.
- [BACDoor Mobile|Live Feed|Faults and Warnings|Information|Ebike Flags] enabled bits appear in the right column, disabled bits do not.
Rated motor power or Rated motor current set too low to overcome the initially required motor torque to spin.
- Correct/increase [PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor current] and [PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|Rated motor power] (all 4 motor power values)
- For mobile, correct/increase [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Current] and [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Rated Motor Power] (all 4 motor power values)
Try setting the Sensorless closed loop enable frequency to 10% of the rated electrical frequency.
- Set [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Sensorless closed loop enable frequency] to 10% of [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|rated electrical frequency] (click read to see value)
- For mobile, set [BACDoor Mobile|Live Feed|Motor|Sensorless Configuration|Sensorless Closed Loop Enable Frequency] to 10% of [BACDoor Mobile|Live Feed|Motor|Additional Autotune Information|Rated Electrical Frequency]
EN controllers expect some form of pedal input per legislation.

11.6 – The motor spins in the wrong direction

If your motor is spinning in reverse, the most likely cause is the phase wiring. Whether internally in the motor, or your connection to the controller. You can swap the phases physically (option 1) or in the controller digitally (option 2).

Option 1 – Physically swap phase wires A (Green) and C (Blue)
Option 2 – In BACDoor™, enable Motor features bit 0.
- For PC BACDoor™, set [PC BACDoor|Custom|Features/Faults|Write/Save|Motor features: Bit 0] to 1,
- or for BACDoor™ Mobile, enable [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Bit 0 Swap phase A and phase C].

11.7 – The motor does not spin as quickly as expected

If the actual motor speed appears too slow. Check your motor nameplate ratings; if the Rated motor speed is an estimate and the motor is running stably at a constant speed during analysis, use the autotune Rated rpm value as the Rated Motor speed.
In 6.016 and higher firmwares, motor discovery occurs at ~20% of the calculated motor electrical frequency. Previously it was ~50%.
If the indicated or autotune Rated rpm is wildly off, verify your # of motor pole pairs is set correctly.
- Correct [PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|# of motor pole pairs]
- For mobile, correct [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|# Of Motor Pole Pairs]
Try setting the Sensorless closed loop enable frequency to 10% of the rated electrical frequency.
- Set [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Sensorless closed loop enable frequency] to 10% of [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|rated electrical frequency] (click Read to see value)
- For mobile, set [BACDoor Mobile|Live Feed|Motor|Sensorless Configuration|Sensorless Closed Loop Enable Frequency] to 10% of [BACDoor Mobile|Live Feed|Motor|Additional Autotune Information|Rated Electrical Frequency]

11.8 – The motor speed is unsteady during the rated motor speed analysis

A phase wire could be disconnected
Rated motor speed may be set too far from the correct value. Double or halve the Rated motor speed parameter value, then use the motor discovery again to analyze the motor speed.
Verify your pole pairs are correct. See 11.2 above if you need to manually count the pole pairs. To change the value:
- [PC BACDoor|Peripheral Selection|Motor Nameplate Ratings|Write/Save|# of motor pole pairs]
- Or [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|# Of Motor Pole Pairs]
Try setting the Sensorless closed loop enable frequency to 10% of the rated electrical frequency.
- Set [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Sensorless closed loop enable frequency] to 10% of [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Display Only|rated electrical frequency] (click read to see value)
- For mobile, set [BACDoor Mobile|Live Feed|Motor|Sensorless Configuration|Sensorless Closed Loop Enable Frequency] to 10% of [BACDoor Mobile|Live Feed|Motor|Additional Autotune Information|Rated Electrical Frequency]

11.9 – Hall vs Sensorless position Fault

Your Motor position sensor type is set to 0 (Hall based) or 1 (Hall start and sensorless run) and it is throwing an error as a result. Set this value to 2 (sensorless) for the motor speed autotune.

Set [PC BACDoor|Peripheral Configuration|Basic Motor (Sensorless)|Write/Save|Motor position sensor type] to 2
Or for mobile set [BACDoor Mobile|Live Feed|Motor|General Motor Configuration|Motor Position Sensor Type] to Sensorless.

11.10 – I tried all the above and I still need help!

If after the above troubleshooting it still does not function correctly, please contact send us an email at support@acceleratedsystems.com, with your parameter file and a description of your issue.

ASI SUPPORT